| Nominations
will only be accepted when accompanied by your name,
your company name, telephone and email address, so
that we can verify your nomination. Your
personal data and responses to the questionnaire
will be treated in strict confidence.
|
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| Your
details |
| Name |
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| Job
Title |
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| Company
name |
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| Telephone |
|
| Email |
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| |
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| 1.
Which business continuity service provider do you
subscribe to? |
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| Other
|
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| 2.
How would you rate your service provider on the understanding
of your business continuity needs ? |
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| 3.
Does your service provider demonstrate an understanding
of the regulatory requirements associated with your
industry sector? |
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|
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| 4.
Is your provider willing to offer test certification
to satisfy audit requirements? |
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| 5.
How would you rate the support you receive from your
service provider in terms of : |
|
Competence |
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Flexibility towards your business needs |
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Professionalism |
|
Business continuity knowledge |
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Technical expertise |
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Facilities (work area recovery) |
| |
| 6.
How satisfied are you with the quality of service
you receive? |
|
Relationship/account management |
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Range of services |
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Ability to keep up with the latest technology and
business continuity advancements |
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Recovery testing (ie testing of your business continuity/disaster
recovery plans) |
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Support provided during a disaster/invocation (if
appropriate) |
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Listening to your views and requirements |
| |
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7. Upon invocation, does this provider have a suitable
number of seats within their recovery centres to meet
your requirements? |
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|
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| 8.
In relation to any previous invocations, did the provider
meet all of the requirements included in your service
level agreement? |
|
|
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| 9.
Was your contract prepared quickly and efficiently
at the initial planning stages |
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| 10.
Does your provider focus mainly on business continuity
services as opposed to traditional disaster recovery
technology services? |
|
| |
| 11.
Does your provider offer integrated solutions that
include non data-centre resources ie. networks, call
centre recovery, work area recovery? |
|
| |
| 12.
Does your provider have offerings and services that
can support all requirements within the business continuity
discipline ie. incident management notification, plan
creation, plan maintenance, test scheduling, test
planning? |
|
| |
| 13.
Does your provider have skills and resources to manage
complex continuity programmes in a rapidly changing,
networked IT environment? |
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| |
| 14.
Does your business continuity provider support multi-vendor
and multi platform IT environments? |
|
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| 15.
Are you confident that your provider can meet your
current recovery needs? |
|
| |
| 16.
Do you feel that your provider can support your recovery,
business continuity and information availability needs
in future as your organisation grows and changes? |
|
| |
| 17.
Is your business continuity provider's invocation
procedure easy to follow? |
|
| |
| 18.
In the event of a disaster, how confident would you
be in the ability to recover with your service provider? |
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|
| |
| 19.
How satisfied are you with the overall service you
receive from your service provider? |
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| |
|
20. How would you rate your provider in terms of raising
awareness of busines continuity knowledge through
the media, user groups, forums, conferences, seminars,
and so on? |
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|
| |
| 21.
From your perspective, what are the three key strenghths
of your service provider? |
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|
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| 22.
How important do you think customer satisfaction is
to your business continuity provider? |
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| 23.
If you could change your service provider tomorrow,
who would you choose? |
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| 24.
Is your service provider BS25999 compliant? |
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| You
may complete this form online or print a hard copy
and fax it to us on 020 7374 2701. Thank you |
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