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Business Continuity Service Provider of the Year 2010
Votes will only be accepted when accompanied by your name, your company name, telephone and email address, so that we can verify your details. Please complete this form as fully as possible.
Your personal data and responses to the questionnaire will be treated in strict confidence.
Your details
Name
Job title
Company name
Telephone
Email
1. Which business continuity service provider do you subscribe to?
Please select
BT
HP
IBM
ICM Continuity Services
SunGard Availability Services
Other
2. How would you rate your service provider on the understanding
of your business continuity needs?
EXCELLENT
AVERAGE
VERY POOR
Please select
3. Does your service provider demonstrate an understanding of the
regulatory requirements associated with your industry sector?
Yes
No
please select
4. Is your provider willing to offer test certification to satisfy audit requirements?
Yes
No
Please select
5. How would you rate the support you receive from your service provider in terms of :
Excellent
Average
Very Poor
Please select
Competence
Flexibility towards your business needs
Excellent
Average
Very Poor
Please select
Professionalism
Excellent
Average
Very Poor
Please select
Business continuity knowledge
Excellent
Average
Very Poor
Please select
Technical expertise
Excellent
Average
Very Poor
Please select
Facilities (work area recovery)
Excellent
Average
Very Poor
Please select
Relationship/account management
6. How satisfied are you with the quality of service you receive?
Extremely satisfied
Satisfied
Very Poor
Please select
Range of services
Extremely satisfied
Satisfied
Very Poor
Please select
Ability to keep up with the latest technology and business continuity advancements
Extremely satisfied
Satisfied
Very Poor
Please select
Recovery testing (ie testing of your business continuity/disaster recovery plans)
Extremely satisfied
Satisfied
Very Poor
Please select
Support provided during a disaster/invocation (if appropriate)
Extremely satisfied
Satisfied
Very Poor
Please select
Listening to your views and requirements
Extremely satisfied
Satisfied
Very Poor
Please select
7. Upon invocation, does this provider have a suitable number of seats within their
recovery centres to meet your requirements?
Yes
No
Please select
8. In relation to any previous invocations, did the provider meet all of the requirements
included in your service level agreement?
All
Most
No
Please select
9. Was your contract prepared quickly and efficiently at the initial planning stages
Yes
No
please select
10. Does your provider focus mainly on business continuity services as opposed to
traditional disaster recovery technology services?
Yes
No
please select
11. Does your provider offer integrated solutions that include non data-centre resources
ie. networks, call centre recovery, work area recovery?
Yes
No
please select
12. Does your provider have offerings and services that can support all requirements within the business continuity discipline ie. incident management notification, plan creation, plan maintenance, test scheduling, test planning?
Yes
No
please select
13. Does your provider have skills and resources to manage complex continuity
programmes in a rapidly changing, networked IT environment?
Yes
No
please select
14. Does your business continuity provider support multi-vendor and multi platform
IT environments?
Yes
No
please select
15. Are you confident that your provider can meet your current recovery needs?
Yes
No
please select
16. Do you feel that your provider can support your recovery, business continuity
and information availability needs in future as your organisation grows and changes?
Yes
No
please select
17. Is your business continuity provider's invocation procedure easy to follow?
Yes
No
please select
18. In the event of a disaster, how confident would you be in the ability to recover
with your
service provider?
Extremely confident
Confident
Not at all confident
Please select
19. How satisfied are you with the overall service you receive from your service provider?
Extremely Satisfied
Satisfied
Not at all Satified
Please select
20. How would you rate your provider in terms of raising awareness of busines continuity
knowledge through the media, user groups, forums, conferences, seminars, and so on?
Excellent
Average
Very poor
Please select
21. From your perspective, what are the three key strenghths of your service provider?
22. How important do you think customer satisfaction is to your
business continuity provider?
Very important
Important
Not at all
Please select
23. If you could change your service provider tomorrow, who would you choose?
24. Is your service provider BS 25999 compliant?
Yes
No
please select
You may complete this form online or print a hard copy and fax it to us on 020 7374 2701. Thank you
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