Business Continuity Service Provider of the Year 2010

Name

Job title

Company name

Telephone

Email

1. Which business continuity service provider do you subscribe to?

Other

2. How would you rate your service provider on the understanding
of your business continuity needs?

3. Does your service provider demonstrate an understanding of the
regulatory requirements associated with your industry sector?

4. Is your provider willing to offer test certification to satisfy audit requirements?

5. How would you rate the support you receive from your service provider in terms of :

Flexibility towards your business needs

Professionalism

Business continuity knowledge

Technical expertise

Facilities (work area recovery)

6. How satisfied are you with the quality of service you receive?

Range of services

Ability to keep up with the latest technology and business continuity advancements

Recovery testing (ie testing of your business continuity/disaster recovery plans)

Support provided during a disaster/invocation (if appropriate)

Listening to your views and requirements

7. Upon invocation, does this provider have a suitable number of seats within their
recovery centres to meet your requirements?

8. In relation to any previous invocations, did the provider meet all of the requirements
included in your service level agreement?

9. Was your contract prepared quickly and efficiently at the initial planning stages

10. Does your provider focus mainly on business continuity services as opposed to
traditional disaster recovery technology services?

11. Does your provider offer integrated solutions that include non data-centre resources
ie. networks, call centre recovery, work area recovery?

12. Does your provider have offerings and services that can support all requirements within the business continuity discipline ie. incident management notification, plan creation, plan maintenance, test scheduling, test planning?

13. Does your provider have skills and resources to manage complex continuity
programmes in a rapidly changing, networked IT environment?

14. Does your business continuity provider support multi-vendor and multi platform
IT environments?

15. Are you confident that your provider can meet your current recovery needs?

16. Do you feel that your provider can support your recovery, business continuity
and information availability needs in future as your organisation grows and changes?

17. Is your business continuity provider's invocation procedure easy to follow?

18. In the event of a disaster, how confident would you be in the ability to recover
with your
service provider?

19. How satisfied are you with the overall service you receive from your service provider?

20. How would you rate your provider in terms of raising awareness of busines continuity
knowledge through the media, user groups, forums, conferences, seminars, and so on?

21. From your perspective, what are the three key strenghths of your service provider?

22. How important do you think customer satisfaction is to your
business continuity provider?

23. If you could change your service provider tomorrow, who would you choose?

24. Is your service provider BS 25999 compliant?